Vendilamiauto Italia Srl

Dear Mr. Thomas, good morning. We took some time to analyze the case, and we are sorry you negatively perceived our actions. Her regret probably arises from the fact that the requested car was sold and confirmed to another customer while our salesman negotiated it with her. This is a regrettable case, which, unfortunately, sometimes happens. Still, in a competitive market like ours, suspending a car from sale is difficult when a negotiation opens, and the outcome is not always obvious. Sometimes, unfortunately, someone risks being hurt. We understand his outburst but believe us; it is not a lack of seriousness or wanting to underestimate the customer. For this, however, we apologize again and will look for the most appropriate ways to avoid similar situations in the future. Thank you anyway for highlighting an aspect not up to par with our service.